Refund Policy
At US Roller Cup, we strive to provide a fair and transparent refund policy for all registered teams. We understand that circumstances may change, and we're committed to ensuring that our participants have a smooth experience from registration to the tournament itself. Please take a moment to review our refund policy outlined below:
Refund eligibility
Teams seeking a refund must notify US Roller Cup in writing by email to jake@usrollercup.com.
Refund requests received within the designated timeframes will be processed in accordance with the policy outlined below.
Refund timeframes
| Refund | When you notify us |
|---|---|
| Full refund | Up to 30 days before your team would play their first game at the tournament |
| 50% refund | 29-7 days before your team would play their first game at the tournament |
| 25% refund | Less than 7 days before your team would play their first game at the tournament |
US Roller Cup reserves the right to cancel a tournament or a team's registration for any reason, including but not limited to insufficient team registrations, unforeseen circumstances, or force majeure.
In the event of tournament cancellation initiated by US Roller Cup, registered teams will be entitled to a full refund of the registration fee.
Cancellation of team registration
US Roller Cup reserves the right to cancel and refund a team's registration at any time due to violations of tournament rules, code of conduct, or other circumstances deemed necessary by tournament officials.
In such cases, a full refund of the registration fee will be issued to the team being canceled.
Refund processing
Refunds for eligible withdrawals will be processed within 30 business days from the date of receipt of the refund request.
Refunds will be issued to the original payment method used during registration.
Contact information
For any inquiries, refund requests, or to initiate the withdrawal process, please contact jake@usrollercup.com.
Please note that the refund policy is subject to change without prior notice, and the most up-to-date policy will be published on the US Roller Cup website.
By participating in the US Roller Cup tournament series and registering your team, you acknowledge and agree to adhere to the terms of this refund policy.
Thank you for your understanding and cooperation.